Briefing and Business needs
AOM360 (Advanced Order Management 360) is the client’s new global platform for allocation and order management. Its core purpose is to control order collection in line with the confirmed production plan and to keep coherence with the Manufacturing Operating Plan, across all plants and brands.
The legacy AOM was:
- Designed around a fixed process over 20 years ago
- Decentralized into regional variants with diverging rules and workarounds
- Labor‑intensive and rigid, with heavy manual work for order collection and corrections
- Focused more on initial order promising than on full coherence and execution
- Built on old, slow technology and terminology
AOM360 was launched to provide a modern, unified, and scalable order management platform.
In short, AOM360 is the answer to “Make it simple” for both business and IT, while putting customer delivery reliability at the center.
Analysis & design
The AOM360 team based its design on extensive analysis of current processes, system behavior, and user feedback.
The team reverse‑engineered key parts of current AOM behavior and plant‑specific processes (order collection, slotting, reslotting, horizon rolls), collected feedback from 30+ users across plants and roles and ran dedicated workshops and recap sessions.
We documented the as‑is interfaces and dependencies and evaluated performance benchmarks and concurrency behavior to define target performance for the new UI and worker services.
From this analysis, the team derived clear requirements. The outcome was a data‑driven, plant‑by‑plant, and user‑validated picture of what AOM360 needed to solve, and how it would integrate into the wider ecosystem.
The design of AOM360 deliberately addresses both business simplicity and technical robustness.
Development & implementation
The AOM360 journey combines architecture renewal, algorithm development, and plant-by-plant rollout.
Early pilot exposure in QA environments allowed order coherence and plant admin users to test the new tool in parallel with the old AOM and provide direct feedback.
Throughout the year, the team delivered monthly sprint increments, each moving additional plants from the legacy AOM to AOM360 and adding new features, fixes and improvements.
Smart Algorithms
Smart algorithms were implemented and iteratively tuned with business stakeholders. The Firm Period Optimization algorithm updates allocations and slot dates to optimize order coherence wile respecting the plant schedule. The Planning Period Optimization algorithm reslots orders to ensure on-time-delivery, taking capacity, priority and lead-times into account. These automations significantly improve the data quality while dramatically reducing manual labor.
Key benefits and impact
The AOM360 project delivers:
- Simpler, smarter operations: less manual reconciliation, more algorithm‑driven corrections. In line with the client's adagio: "Less touch".
- Better customer‑facing promises: improved alignment between requested delivery, estimated delivery, production dates and delivery.
- Stronger governance and visibility: one coherent view on allocations, orders and slots across plants, with clear exception handling.
- Future‑proof platform: a modern architecture and data model ready for further enhancements.